Key Issues
- PROBLEM: Key Not Unlocking
- Possible Causes:
- Dirt or debris in the lock
- Item in top drawer is blocking the lock mechanism
- Damaged or worn-out key
- Solutions:
- Check that the key is the same code as the lock
- Clean the lock with compressed air to remove the dirt or debris
- Apply a small amount of WD-40 to the lock
- Ensure the key is fully inserted before turning
- If the key is damaged, you will need a replacement
- Possible Causes:
- PROBLEM: Lost Key
- Possible Causes:
- Misplacement or loss of the key
- Solutions:
- Check for a backup key (our keys come in sets of 2)
- Order replacement keys
- If this is a new purchase and you cannot find the keys in the drawer, remove the bottom drawer and check behind
- Occasionally the keys fall back there during shipping
- If you have an older model and we do not have keys available, you will need to replace the lock
- Possible Causes:
Drawer Issues
- PROBLEM: Drawer Will Not Open
- Possible Causes:
- Obstruction in the drawer
- Misalignment of the drawer slides
- Locking mechanism engaged
- Solutions:
- Check for and remove any obstructions
- If your toolbox is heavy or bolted down (such as in a mobile grooming van), you may need to wiggle the box or drive around some corners to dislodge the obstruction.
- Realign the drawer by pushing the lifted side down into place
- Ensure the locking mechanism is disengaged
- Check for and remove any obstructions
- Possible Causes:
- PROBLEM: Drawer Slides Are Stuck or Jammed
- Possible Causes:
- Dirt or debris in the slides
- Lack of lubrication
- Bent or damaged slides
- Solutions:
- Clean the slides thoroughly to remove dirt or debris
- Apply a silicone-based lubricant to the slides
- If slides are bent or damaged, replace them with new slides
- Possible Causes:
- PROBLEM: Drawer Falls Open
- Possible Causes:
- Worn or broken detents
- Overloaded drawer
- Misalignment of drawer slides
- Solutions:
- Replace the detents
- Reduce the weight in the drawer
- Realign the drawer slides
- Possible Causes:
Caster Issues
- PROBLEM: Casters Will Not Roll Smoothly
- Possible Causes:
- Dirt or debris in the wheels
- This can be common in hair and pet salons
- Worn-out or damaged casters
- Overloaded toolbox
- Dirt or debris in the wheels
- Solutions:
- Clean the casters to remove any dirt or debris
- Replace worn-out or damaged casters
- Ensure the toolbox is not loaded beyond its weight capacity
- Possible Causes:
- PROBLEM: Caster Will Not Swivel
- Possible Causes:
- Dirt or debris in the swivel mechanism
- Rust or corrosion
- Worn-out swivel bearing
- Solutions:
- Clean the swivel mechanism to remove dirt and debris
- Apply a penetrating oil to the swivel mechanism
- Replace the caster if the swivel bearing is worn out
- Possible Causes:
Structural Issues
- PROBLEM: Toolbox Handle is Loose or Broken
- Possible Causes:
- Loose screws or bolts
- Handle damage
- Solutions:
- Tighten any loose screws or bolts
- Replace the handle if it is damaged beyond repair
- Possible Causes:
- PROBLEM: Toolbox Hinges Are Squeaky or Stiff
- Possible Causes:
- Lack of lubrication
- Dirt or debris in the hinges
- Solutions:
- Apply a small amount of lubricant to the hinges
- Clean the hinges to remove dirt and debris
- Possible Causes:
Rust and Corrosion
- PROBLEM: Rust on Toolbox
- Possible Causes:
- Exposure to moisture
- Solutions:
- Clean the rusted area with a wire brush or sandpaper
- Apply a rust inhibitor or primer to the cleaned area
- Paint over the area with a rust-resistant paint
- Possible Causes:
General Maintenance Tips
- Regularly clean and lubricate all moving parts, including drawer slides, casters, and hinges.
- Keep the toolbox dry to prevent rust.
- Avoid overloading drawers and ensure even weight distribution to prevent strain on slides and caster.
- Periodically check for and tighten any loose screws or bolts.