Our Partner Brand


Our Partner Brand


In Business Since 2001

Troubleshooting Guide for Common Toolbox Issues

July 1, 2024

Key Issues

  • PROBLEM: Key Not Unlocking
    • Possible Causes:
      • Dirt or debris in the lock
      • Item in top drawer is blocking the lock mechanism
      • Damaged or worn-out key
    • Solutions:
      • Check that the key is the same code as the lock
      • Clean the lock with compressed air to remove the dirt or debris
      • Apply a small amount of WD-40 to the lock
      • Ensure the key is fully inserted before turning
      • If the key is damaged, you will need a replacement
  • PROBLEM: Lost Key
    • Possible Causes:
      • Misplacement or loss of the key
    • Solutions:
      • Check for a backup key (our keys come in sets of 2)
      • Order replacement keys
      • If this is a new purchase and you cannot find the keys in the drawer, remove the bottom drawer and check behind
        • Occasionally the keys fall back there during shipping
      • If you have an older model and we do not have keys available, you will need to replace the lock

Drawer Issues

  • PROBLEM: Drawer Will Not Open
    • Possible Causes:
      • Obstruction in the drawer
      • Misalignment of the drawer slides
      • Locking mechanism engaged
    • Solutions:
      • Check for and remove any obstructions
        • If your toolbox is heavy or bolted down (such as in a mobile grooming van), you may need to wiggle the box or drive around some corners to dislodge the obstruction.
      • Realign the drawer by pushing the lifted side down into place
      • Ensure the locking mechanism is disengaged
  • PROBLEM: Drawer Slides Are Stuck or Jammed
    • Possible Causes:
      • Dirt or debris in the slides
      • Lack of lubrication
      • Bent or damaged slides
    • Solutions:
      • Clean the slides thoroughly to remove dirt or debris
      • Apply a silicone-based lubricant to the slides
      • If slides are bent or damaged, replace them with new slides
  • PROBLEM: Drawer Falls Open
    • Possible Causes:
      • Worn or broken detents
      • Overloaded drawer
      • Misalignment of drawer slides
    • Solutions:

Check out how to replace slides:

Caster Issues

  • PROBLEM: Casters Will Not Roll Smoothly
    • Possible Causes:
      • Dirt or debris in the wheels
        • This can be common in hair and pet salons
      • Worn-out or damaged casters
      • Overloaded toolbox
    • Solutions:
      • Clean the casters to remove any dirt or debris
      • Replace worn-out or damaged casters
      • Ensure the toolbox is not loaded beyond its weight capacity
  • PROBLEM: Caster Will Not Swivel
    • Possible Causes:
      • Dirt or debris in the swivel mechanism
      • Rust or corrosion
      • Worn-out swivel bearing
    • Solutions:
      • Clean the swivel mechanism to remove dirt and debris
      • Apply a penetrating oil to the swivel mechanism
      • Replace the caster if the swivel bearing is worn out

Structural Issues

  • PROBLEM: Toolbox Handle is Loose or Broken
    • Possible Causes:
      • Loose screws or bolts
      • Handle damage
    • Solutions:
  • PROBLEM: Toolbox Hinges Are Squeaky or Stiff
    • Possible Causes:
      • Lack of lubrication
      • Dirt or debris in the hinges
    • Solutions:
      • Apply a small amount of lubricant to the hinges
      • Clean the hinges to remove dirt and debris

Rust and Corrosion

  • PROBLEM: Rust on Toolbox
    • Possible Causes:
      • Exposure to moisture
    • Solutions:
      • Clean the rusted area with a wire brush or sandpaper
      • Apply a rust inhibitor or primer to the cleaned area
      • Paint over the area with a rust-resistant paint

General Maintenance Tips

  • Regularly clean and lubricate all moving parts, including drawer slides, casters, and hinges.
  • Keep the toolbox dry to prevent rust.
  • Avoid overloading drawers and ensure even weight distribution to prevent strain on slides and caster.
  • Periodically check for and tighten any loose screws or bolts.


Leave the first comment