General Shipping Policy

Objective:
Our general shipping policy aims to provide clarity and transparency to our customers regarding the shipping methods available, their associated procedures, and expectations throughout the shipping process. We prioritize efficiency, reliability, and customer satisfaction while choosing the best shipping method for your purchase.

Shipping Methods:

1. US Mail:
   • Suitable for lightweight items, such as keys.
   • Delivery typically within 2-5 business days.
   • Tracking information provided upon request.
2. Small Parcel:
   • Ideal for moderately sized packages.
     • Single items weighing less than 150 pounds will ship small parcel.
       • Salon carts, lockers, and work tables ship this method.
   • Generally will ship out next business day
   • Delivery timeframe varies based on destination, typically within 3-7 business days.
   • Tracking information provided automatically upon shipment.
3. Freight:
   • Designed for large or heavy shipments.
     • Toolboxes weighing over 150 pounds are required to ship this way, however depending on the quantity of small parcel items, we may upgrade the shipping to freight.
   • While we do start working on pulling your order right away, generally our freight orders are picked up Tues-Thurs.
   • Delivery timeframes depend on distance and freight carrier schedule.
   • Carrier and tracking information provided by our office once picked up.
   • Check out our guideline for Receiving Freight Orders.

Customer Process:

1. Order Placement
   • Customers place orders through our website.
   • Upon order placement, customers receive an order confirmation email or notification, including details of the ordered items.
2. Order Processing
   • Our fulfillment team processes orders promptly, ensuring accurate picking and packing of items.
   • Orders are prepared for shipment within 1-2 business days, barring any unforeseen circumstances or delays.
     • Please know during peak season, you might experience a slight delay in processing.
3. Shipping Confirmation
   • Customers will receive a shipping confirmation email or notification once the order has been shipped.
   • This communication includes tracking information and estimated delivery dates based on the carrier and is not a guarantee.
4. Tracking and Delivery
   • Customers can track their shipments using the provided tracking number.
     • If you’ve placed your order through our website, you can view tracking information from your Shipping Confirmation email or from your account here: https://vipertoolstorage.com/my-account/orders/
   • Updates on shipment status are available online or through customer service upon request.
   • Delivery times may vary based on the shipping method and destination.
5. Receipt of Goods
   • Upon delivery, customers are responsible for inspecting the package for any signs of damage or discrepancies.
   • In the event of damaged or missing items, we encourage our customers to contact our customer service team promptly for resolution.

Policy Review and Updates:
This general shipping policy is subject to periodic review and updates to ensure alignment with company practices and customer needs. For further inquiries or assistance regarding our shipping policy, please contact our customer service team at info@vipertoolstorage.com.

Viper Tool Storage reserves the right to amend or modify this shipping policy at any time without prior notice.