Ordering a toolbox online requires some additional action to be taken in order for your item to arrive quickly and in perfect condition. We highly recommend reviewing all these guides. They cover everything you need to know about buying toolboxes online and receiving your freight shipments.
If you have questions about how your order will be shipping, check out our Order Fulfillment & Tracking page.
Order Your Toolbox
Place Your Order:
After you place your order, the confirmation page on your web browser will display your order number at the top.
Order Confirmation Email:
You will receive a detailed receipt in your inbox shortly after placing your order online. Please review this email, and be sure to check if your shipping address is correct. If you did not receive your email, please contact us at: info@vipertoolstorage.com.
Shipping Notification Email:
You will typically receive your Shipping Notification Email within 1 – 3 business days after we complete your order.
*During holidays, lead times may vary.
Freight Email:
Generally, we send this email on the next business day after the shipping company picks up your order. It will contain relevant information regarding your shipment such as the shipping company, phone number, and tracking number.
Note: Most of our freight orders ship out via Estes, and we must adhere to Estes shipping policies.
Prepare for Delivery
Prepare Your Space:
To make the inspection process go as smoothly as possible, please have the tools listed below available as soon as the carrier reaches the delivery point:
- BOX CUTTER
- WORK GLOVES
- CAMERA or SMARTPHONE CAMERA
- ASSISTANT (RECOMMENDED)
Residential Delivery:
Before making a residential delivery or pickup, the freight carrier will call the consignee (you) to confirm the delivery time window. This makes it vital to have the correct contact name and phone number on the BOL (Bill of Lading).
While we do look up the shipping address when scheduling the pick-up, customers should inform the freight company about any specific delivery instructions such as gated communities, limited access areas, or apartment complexes with specific delivery protocols.
Freight delivery drivers operate on a schedule and therefore are not obligated to bring shipments inside.
Commercial Delivery:
For commercial deliveries, customers should coordinate with their facility management or designated receiving personnel to ensure seamless acceptance of the shipment and to provide any necessary access or loading dock information.
Receive Your Shipment
Inspect Shipment:
Upon arrival, you must thoroughly inspect the exterior packaging for any signs of damage or mishandling during transit.
Document Damage:
If you observe any damage to the exterior packaging, you must have the driver notate it on their BOL. Take care to inspect the entity of the package and note even the smallest signs of damage as it could be concealed damaged. Take photographs of how the shipment arrived before opening the packaging.
Note Any Damage on Delivery Receipt
You should note any observed damages on the delivery receipt provided by the freight company’s driver. This documentation will be crucial for any potential claims or recourse.
Contact Us
Upon noticing any damages or discrepancies during the shipment delivery process, it is imperative that you notify us within 24 hours at:
Please read the following for more detailed next steps:
Policy Review and Updates:
This general shipping policy is subject to periodic review and updates to ensure alignment with company practices and customer needs. For further inquiries or assistance regarding our shipping policy, please contact our customer service team at info@vipertoolstorage.com.
Viper Tool Storage reserves the right to amend or modify this shipping policy at any time without prior notice.
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