FAQ

Product Information

Our toolboxes are made with sturdy cold-rolled steel and are either powder coated or 304 stainless steel.

304 stainless steel is a popular austenitic stainless steel known for its excellent corrosion resistance and durability, making it suitable for a wide range of domestic and industrial applications. It's composed of iron, carbon, and a significant amount of chromium and nickel, which provide its characteristic resistance to oxidation and corrosion.

Most of our toolboxes come equipped with black polyurethane casters. While they are durable and smooth-rolling, we cannot guarantee that they will be non-marking for a clean room. Our salon carts come with nylon casters.

Our toolbox drawers are rated to support 100 lb to 250 lb, depending on the model.

Ball-bearing slides are mechanical devices that use steel ball bearings housed in a carriage or frame to support and facilitate the smooth, effortless sliding motion of objects like drawers, shelves, or industrial equipment. By replacing friction or roller systems with rolling ball bearings, they significantly reduce friction and offer a higher load capacity and durability

Our innovative Viper SlideLock Technology secures all drawers by centrally locking their slides for unmatched reliability. It outshines traditional methods that lock drawer backs, and eliminates the hassle of opening lids to release top chest drawers. Paired with a 7-pin cam lock, it delivers superior security and convenience you can trust!

Our toolboxes require minimal assembly. All you need to do is attach the casters and side handle(s). Select cabinets, lockers, and worktables require full assembly.

Keys & Parts

Often, the parts (keys, bolts, casters, etc.) are packed inside the drawers in a small yellow baggie to keep them safe during shipping. Please check behind or underneath the drawers first. Most of the time, they’re just tucked away. If you still can’t find them, contact us at info@vipertoolstorage.com, and we’ll get you taken care of.

Yes, you can order replacement keys here:

Keys for Viper Tool Storage Locks, Set of 2

Yes, but you’ll need the 4-digit code from the lock. You can order additional keys here:

Keys for Viper Tool Storage Locks, Set of 2

All our toolboxes are keyed at random, however, you can order replacement locks and change them out to have them all keyed the same.

Viper Tool Storage Lock, with 2 Keys

Yes, replacement parts can be found here:

Parts

Ordering & Payment

Once you place your order through our website, our team will be notified. Our warehouse will begin processing your order. Once it ships, you will receive an email containing tracking information.

Yes, please fill out our form here.

We can offer customization on bulk quantities of 100 units or more.

Please contact us at info@vipertoolstorage.com for more information.

We do not currently offer payment plans, but we are working to offer these services.

Gift cards are not available at this time.

If your purchase goes on sale within two days of your order date, contact us and we’ll honor the sale price with a refund of the difference.

Shipping & Delivery

Shipping is dependent on the item, your location, and shipping method. This can take anywhere from 2-10 business days. Please note, occasionally there are unforeseen carrier delays.

At this time, we are unable to ship internationally.

Our warehouse will always check the shipping address prior to sending out your order. All residential addresses will have a liftgate service automatically added.

It’s crucial for you to notate any visual packadamage with the delivery driver and have them write it down. Please take photos of all damage and contact us at info@vipertoolstorage.com as soon as possible so we can submit a damage claim with the carrier and provide a resolution for you.

Warranty & Returns

Many of our toolboxes are backed by our Limited Lifetime Warranty. Please reach out to us at info@vipertoolstorage.com with questions.

Please send your warranty claim to info@vipertoolstorage.com.

Please check out our return & exchange policy here.

Maintenance & Use

Please refer to our tips on maintaining your toolbox here.

Organizing your toolbox drawers comes down to your personal workflow. However, we recommend two key principles: place heavier tools in the bottom drawers for stability, and use drawer organizers and/or drawer liner to keep individual tools separated and visible.

Since our toolboxes are powder-coated, we do not provide touch-up paint. We recommend removing one of the drawers and bringing it to your local hardware store to have their paint department color match the finish for you.